Privacy Policy

1. Information We Collect

To maintain our standards as an elite, high-trust private group environment, we conduct thorough screening. We collect information in the following ways:

• Direct Contact Details: Your name, email address, phone number, and social media handles (e.g., Instagram username).
• Identity & Verification Data: Phone number verification and one-time passcode (OTP) records (via secure providers like Twilio) to authenticate contact numbers.
• Screening & Assessment Data: Lifestyle compatibility details, travel preferences, and reference records to curate group dynamics.
• Payment & Invoicing Information: Secure checkout is processed via Stripe. We do not store raw credit card credentials on our servers. We collect billing names, company details (for corporate invoicing), and transaction history.

2. SMS & Mobile Messaging Privacy (US A2P 10DLC Compliance)

Hidden Garden Events LLC respects your privacy regarding text messaging communications.

Opt-In Consent: End-users opt in to receive SMS messages by visiting our web applications (including apply.hiddengardenevents.com, qualify.hiddengardenevents.com, and briefing.hiddengardenevents.com) and voluntarily submitting a contact or application form containing their phone number and agreeing to our explicit SMS disclaimers.

Message Scope & Purpose: SMS communications are strictly 1-on-1 transactional and conversational messages regarding your requested application status, private briefing call scheduling, and retreat booking/logistics assistance.

Message Frequency: Message frequency varies based on user interaction (typically up to 4 to 8 messages per month related to your application and briefing schedule).

Message Rates: Message and data rates may apply depending on your mobile service carrier.

Opt-Out & Help Instructions: You can opt out of receiving SMS communications at any time by replying STOP to any text message received. For help or customer support, reply HELP or contact us directly at kamil@hiddengardenevents.com.

Legal Terms & Privacy Links: View our complete Terms of Service and Privacy Policy.

3. How We Use Your Information

We process your data for the following legitimate business purposes:

• To screen, verify, and select candidates for our curated trips to ensure group safety, trust, and compatibility.
• To coordinate international villa bookings, private chef services, private transport, and local activities.
• To securely process payments and issue corporate invoices via Stripe.
• To communicate logistics, briefing schedules, emergency updates, and security information via SMS/email.

4. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal data. Mobile opt-in data and SMS consent will NEVER be shared with third parties or affiliates for marketing purposes. We only share data with trusted service processors strictly necessary for operational delivery:

• Payment Gateway: Stripe (secure payment processing and fraud prevention).
• Infrastructure & Communications: Twilio (SMS and WhatsApp API) and Meta Platforms (Instagram Graph API) for communication delivery.
• Local Hosts & Staff: Villa concierges and private staff receive strictly necessary dietary, logistics, or safety details.

5. Data Retention & Security

We retain your screening and booking records only as long as necessary to manage our network and satisfy legal or tax auditing obligations. Your records are protected with industry-standard database encryption and strict access controls.

6. Your Rights (GDPR & Global Standards)

Depending on your location, you hold the following rights regarding your personal information:

• The right to access the personal records we hold about you.
• The right to correct or update inaccurate profile details.
• The right to request deletion of your contact and screening details from our active database.
• The right to revoke SMS or email communication consent at any time (replying STOP or contacting support).

7. Contact Information

For any privacy inquiries, data access requests, or to withdraw consent, please contact Hidden Garden Events LLC: